Privacy policy

At CIARAN CHRISTIE LTD, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our online store.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

The website and online store are operated by:

CIARAN CHRISTIE LTD

ANNADALE MOSSBANK
SHETLAND
SCOTLAND ZE2 9RB
United Kingdom

Email: support@ciaranchristie.com
Phone: +44 7882521969

For questions about how we process your personal information or to exercise your privacy rights, please contact us using the details above.

2. Personal Information We Collect

We may collect different types of personal information depending on how you interact with our website.

Information you provide directly

When you place an order, contact us, subscribe to communications, or create an account, we may collect:

  • Full name
  • Billing address
  • Delivery/shipping address
  • Email address
  • Telephone number
  • Order information
  • Products purchased
  • Payment and transaction information
  • Information you provide when contacting customer support
  • Information you provide when submitting a return, refund, or replacement request

We do not need to receive or store your full payment card details when these are processed securely by our payment provider.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the services and technologies installed on the website.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location
  • Pages visited
  • Referring website
  • Date and time of visits
  • Website interaction information
  • Technical information relating to your use of the website

This information may be used to help us operate, secure, maintain, and improve our website.

4. How We Use Your Information

We may use your personal information for the following purposes:

Processing and fulfilling orders

We use your information to:

  • Process purchases;
  • Confirm orders;
  • Process payments;
  • Arrange delivery;
  • Provide order updates;
  • Provide tracking information where available;
  • Handle cancellations;
  • Process returns and refunds; and
  • Provide customer support.

Customer service

We use information you provide to respond to enquiries, complaints, product questions, return requests, refund requests, and other customer-service communications.

Website operation

We may use technical and usage information to:

  • Operate our website;
  • Maintain website security;
  • Prevent fraudulent or abusive activity;
  • Troubleshoot technical problems;
  • Improve website performance; and
  • Improve the customer experience.

Legal and regulatory purposes

We may process personal information where necessary to:

  • Comply with legal obligations;
  • Maintain appropriate business records;
  • Resolve disputes;
  • Detect or prevent fraud;
  • Protect our legal rights; or
  • Respond to lawful requests from competent authorities.

Marketing

Where permitted by applicable law and where required, we will only send marketing communications when we have an appropriate legal basis to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

5. Our Lawful Bases for Processing

Depending on the circumstances, we may rely on one or more of the following lawful bases for processing personal information:

Contract

We may process information where it is necessary to perform a contract with you, such as processing and fulfilling an order you have placed.

Legal obligation

We may process information where necessary to comply with a legal or regulatory obligation.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include operating and improving our website, protecting our business, preventing fraud, and maintaining website security.

Consent

Where consent is required, we will ask for your consent before processing your information for the relevant purpose.

Where processing is based on consent, you may withdraw your consent at any time.

The exact lawful basis depends on the particular processing activity. UK privacy guidance recommends that businesses identify and explain the relevant lawful basis for each purpose.

6. Payment Information

Payments made through our online store may be processed by third-party payment providers.

Depending on the payment methods available at checkout, your payment information may be processed directly by the relevant payment provider.

We do not intentionally store complete payment card numbers or security codes on our own systems.

Payment providers may process your information according to their own privacy policies and security procedures.

7. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted service providers where necessary to operate our business and provide our services.

Depending on how our store operates, these may include:

  • E-commerce and website service providers;
  • Payment processors;
  • Delivery and shipping providers;
  • Order fulfilment providers;
  • Technology and hosting providers;
  • Customer support providers;
  • Website analytics providers;
  • Marketing service providers, where applicable;
  • Fraud prevention and security providers;
  • Professional advisers; and
  • Government, regulatory, law-enforcement, or other authorities where legally required.

We only share information where there is an appropriate reason and legal basis for doing so.

8. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

Depending on the circumstances, this may include relying on an adequacy decision or appropriate contractual or other safeguards.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The exact retention period depends on the type of information and why we need it.

For example, we may retain:

  • Order and transaction information for accounting, tax, legal, and business-record purposes;
  • Customer-service communications for as long as reasonably necessary to handle the enquiry and maintain appropriate records;
  • Account information while your account remains active and for an appropriate period thereafter;
  • Marketing information until you unsubscribe or it is no longer required for the relevant purpose; and
  • Technical information for periods appropriate to security, analytics, and operational requirements.

We may retain certain information for longer where required by law or where necessary to establish, exercise, or defend legal claims.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

  • Keeping products in your shopping basket;
  • Maintaining your shopping session;
  • Securing the website;
  • Remembering preferences;
  • Understanding website usage;
  • Improving website performance; and
  • Supporting marketing or advertising, where applicable.

Some cookies are strictly necessary for the website and checkout to function.

Where applicable law requires consent for non-essential cookies or similar technologies, we will request consent before using them.

You may be able to control cookies through your browser or our website's cookie-management tools.

UK guidance states that visitors should be informed about cookies and that consent is generally required for non-essential cookies, subject to applicable exceptions.

11. Third-Party Websites

Our website may contain links to third-party websites, services, or applications.

If you follow a link to a third-party website, that website will have its own privacy policy and terms.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access;
  • Accidental loss;
  • Destruction;
  • Misuse;
  • Alteration; and
  • Unauthorised disclosure.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights regarding your personal information.

These may include the right to:

  • Request access to your personal information;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of personal information in certain circumstances;
  • Request restriction of processing in certain circumstances;
  • Object to certain processing;
  • Request portability of certain information;
  • Withdraw consent where processing is based on consent; and
  • Object to direct marketing.

These rights are not absolute and may be subject to legal conditions and exceptions.

For more information about your rights, you can contact us using the details below.

14. How to Exercise Your Rights

If you wish to exercise any of your data protection rights, please contact:

CIARAN CHRISTIE LTD

Email: support@ciaranchristie.com
Phone: +44 7882521969

Please provide sufficient information for us to understand your request and, where necessary, verify your identity.

We will handle your request in accordance with applicable data protection law.

15. Direct Marketing

If you have subscribed to receive marketing communications from us, you may receive information about products, promotions, offers, or other updates.

You can unsubscribe at any time by:

Unsubscribing from marketing communications will not affect essential communications relating to an order or transaction.

16. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information in circumstances where it should not have been collected, please contact us so that we can investigate and take appropriate action.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business;
  • Our website;
  • The services we use;
  • How we process personal information;
  • Legal or regulatory requirements; or
  • Data protection practices.

When we make changes, we will update the "Last updated" date at the top of this policy.

We recommend checking this page periodically for the latest version.

Privacy information should be reviewed and updated when necessary, particularly before introducing new uses of personal information.

18. Complaints

If you have concerns about how we handle your personal information, please contact us first:

CIARAN CHRISTIE LTD
Annadale
Mossbank
Shetland
Scotland
ZE2 9RB
United Kingdom

Email: support@ciaranchristie.com
Phone: +44 7882521969

We will review your concern and attempt to resolve it.

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully or your data protection rights have not been respected. The ICO is the UK's independent regulator for data protection.

19. Contact Information

For privacy questions, data protection requests, or questions about this Privacy Policy:

CIARAN CHRISTIE LTD

ANNADALE MOSSBANK
SHETLAND
SCOTLAND ZE2 9RB
United Kingdom

Email: support@ciaranchristie.com
Phone: +44 7882521969