Terms of service
Welcome to the online store operated by CIARAN CHRISTIE LTD.
These Terms of Service govern your use of our website and any purchase you make through our online store. By accessing our website or placing an order, you agree to these Terms of Service.
Please read them carefully before using our website or purchasing our products.
1. About Us
This website is operated by:
CIARAN CHRISTIE LTD
ANNADALE MOSSBANK
SHETLAND
SCOTLAND ZE2 9RB
United Kingdom
Email: support@ciaranchristie.com
Phone: +44 7882521969
Throughout these Terms, "we", "us", "our", and "CIARAN CHRISTIE LTD" refer to CIARAN CHRISTIE LTD.
"You" and "customer" refer to any person who accesses our website or purchases products from us.
2. Using Our Website
By using this website, you confirm that:
- You are legally capable of entering into a binding agreement;
- The information you provide to us is accurate and complete;
- You will use the website lawfully;
- You will not attempt to interfere with the operation or security of the website; and
- You will not use the website for fraudulent, abusive, or unlawful purposes.
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, website, or other users.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and other information displayed on our website are accurate and up to date.
However, colours and appearance may vary depending on your device or screen settings.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.
If a material error affects an order you have placed, we will contact you where appropriate and provide an appropriate resolution.
4. Product Availability
Products displayed on our website are subject to availability.
We may change or discontinue products at any time.
If a product becomes unavailable after you place an order and we cannot fulfil it, we will contact you and, where appropriate, provide a refund for the unavailable product.
5. Prices
All product prices are displayed on the website at the time of purchase.
Prices may change from time to time. Any price change will not affect an order that we have already accepted, except where correction of an obvious pricing error is required.
Where applicable, taxes, delivery charges, or other additional costs will be displayed before you complete your purchase.
We make reasonable efforts to ensure that prices displayed on our website are accurate.
6. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you should receive an order confirmation.
An order confirmation does not necessarily mean that your order has been accepted.
We may accept or decline an order for legitimate reasons, including:
- Product availability;
- Payment problems;
- Pricing or product information errors;
- Suspected fraud or unauthorised activity;
- Delivery restrictions; or
- Other circumstances that prevent us from reasonably fulfilling the order.
If we are unable to fulfil an order after payment has been taken, we will arrange an appropriate refund.
7. Payment
Payment must be successfully authorised before an order can be processed.
We may use third-party payment providers to process payments securely.
We do not intentionally store complete payment card information on our own systems where payment processing is handled by a third-party payment provider.
You agree to provide accurate and complete payment and billing information when placing an order.
8. Shipping and Delivery
We will process and dispatch orders in accordance with the shipping information displayed on our website.
Available delivery methods, costs, and estimated delivery times will be presented during the purchasing process where applicable.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather events, or other unforeseen circumstances.
If you experience a significant delivery problem, please contact:
For additional information, please refer to our Shipping & Delivery Policy.
9. Returns, Refunds, and Cancellations
Our returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.
Please review that policy before placing an order.
Nothing in these Terms or our Return & Refund Policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted.
10. Your Statutory Consumer Rights
Nothing in these Terms of Service affects your statutory rights as a consumer.
If a product is faulty, defective, not as described, or otherwise fails to meet applicable legal requirements, you may have legal rights and remedies.
Where applicable, we will comply with mandatory consumer protection laws.
11. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
If the order has not yet been dispatched, we will make reasonable efforts to cancel it.
If the order has already been dispatched, you may need to follow the cancellation and return procedure described in our Return & Refund Policy.
12. Intellectual Property
Unless otherwise stated, the content available on this website, including:
- Text;
- Product descriptions;
- Graphics;
- Logos;
- Images;
- Website design;
- Page layouts; and
- Other website materials
is owned by or licensed to CIARAN CHRISTIE LTD or is used with appropriate permission.
You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our website content without appropriate permission, except where permitted by law.
13. Prohibited Use
You must not use our website to:
- Break any applicable law or regulation;
- Commit fraud;
- Attempt unauthorised access to our systems;
- Introduce malicious software;
- Interfere with website functionality;
- Collect information about other users without permission;
- Scrape or reproduce website content for unauthorised commercial purposes;
- Misrepresent your identity; or
- Engage in any activity that could damage our website, business, customers, or service providers.
14. Third-Party Services and Links
Our website may contain links to or integrations with third-party services.
These third parties may have their own terms and privacy policies.
We are not responsible for the content, availability, security, or policies of third-party websites or services that we do not control.
Where a third-party service is required to process a payment, delivery, analytics service, or other transaction-related function, its own terms may also apply.
15. Website Availability
We aim to keep our website available and functioning properly.
However, we do not guarantee that the website will always be:
- Available;
- Error-free;
- Uninterrupted;
- Secure from every possible threat; or
- Free from technical defects.
We may temporarily suspend or restrict access to the website for maintenance, security, upgrades, technical problems, or other legitimate reasons.
16. Limitation of Liability
To the extent permitted by applicable law, we will not be responsible for losses that could not reasonably have been anticipated at the time the contract was formed or losses caused by circumstances outside our reasonable control.
Nothing in these Terms limits or excludes liability where doing so would be unlawful.
Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including applicable statutory consumer rights.
17. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
These circumstances may include, where applicable:
- Natural disasters;
- Severe weather;
- Fire;
- Flood;
- Transport disruption;
- Internet or telecommunications failures;
- Government restrictions;
- Labour disputes;
- Significant supply-chain disruption;
- Acts of war or terrorism; or
- Other events that could not reasonably have been anticipated or controlled.
Where such an event affects your order, we will take reasonable steps to minimise its impact and communicate with you where appropriate.
18. Privacy
Our processing of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, store, and protect personal information.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to:
- Our business;
- Our products or services;
- Our website;
- Legal or regulatory requirements; or
- Our operating practices.
When we update these Terms, we will change the "Last updated" date at the top of this page.
The Terms applicable to an order will be those in effect at the time the order is placed, unless a change is required by law.
20. Governing Law
These Terms of Service are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you in your country or place of residence.
Nothing in these Terms prevents you from relying on mandatory consumer protection laws that cannot legally be excluded.
21. Contact Us
If you have questions about these Terms of Service, an order, a product, or our services, please contact us:
CIARAN CHRISTIE LTD
ANNADALE MOSSBANK
SHETLAND
SCOTLAND ZE2 9RB
United Kingdom
Email: support@ciaranchristie.com
Phone: +44 7882521969