Shipping policy

Shipping Policy

Last updated: August 18, 2026

At CIARAN CHRISTIE LTD, we aim to provide clear and reliable delivery information for every order. This Shipping Policy explains how orders are processed and the estimated time required for delivery.

1. Delivery Locations

We currently offer delivery to customer addresses in available destinations shown during checkout.

Available delivery options and destinations may vary depending on the product and delivery address.

Please ensure that your delivery address is complete and accurate when placing your order.

2. Order Cut-Off Time

Our order cut-off time is:

5:00 AM GMT (Greenwich Mean Time – London)

The estimated delivery time is calculated based on whether an order is placed before or after the daily order cut-off time.

Orders placed after the cut-off time may begin processing on the next available business day.

3. Handling and Processing Time

Our estimated handling time is:

1–3 business days

Orders are processed and prepared for shipment Monday through Friday.

Handling time is the period between the applicable order cut-off time and the time your order is ready to be handed over to the shipping carrier.

Orders placed before or after the cut-off time may therefore have different estimated delivery dates.

4. Transit Time

After an order has been processed and handed to the carrier, the estimated transit time is:

3–8 business days

Transit time applies to all available destinations and is based on carrier delivery time.

Transit days are calculated on Monday through Friday.

5. Estimated Total Delivery Time

Based on our current handling and transit estimates, the total estimated delivery time is:

4–11 business days

This consists of:

  • Handling: 1–3 business days

  • Transit: 3–8 business days

  • Total estimated delivery: 4–11 business days

These are estimated delivery times, not guaranteed delivery dates.

Actual delivery times may vary depending on the customer's location, carrier operations, weekends, public holidays, customs procedures, weather, and other circumstances outside our reasonable control.

6. Delivery Estimates

The estimated delivery time is calculated according to:

  1. The date and time the order is placed;

  2. The 5:00 AM GMT order cut-off time;

  3. The applicable handling period;

  4. Carrier transit time; and

  5. Business days and applicable public holidays.

Where a public holiday affects delivery, the estimated delivery date may be adjusted accordingly.

7. Tracking Information

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow reasonable time for the carrier's tracking system to update after dispatch.

If you have received a shipping notification but tracking has not yet updated, please allow additional time for the carrier to register the shipment.

8. Delayed Deliveries

Although our estimated delivery time is 4–11 business days, delivery may occasionally take longer due to circumstances outside our reasonable control.

These circumstances may include:

  • Carrier delays;

  • Public holidays;

  • Severe weather;

  • Customs processing;

  • Transportation disruptions;

  • High shipping volumes;

  • Incorrect or incomplete delivery information; or

  • Other unforeseen circumstances.

If your order has not arrived after the estimated delivery period, please contact us so that we can investigate the shipment.

9. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address.

If you notice that your delivery information is incorrect, please contact us as soon as possible at:

support@ciaranchristie.com

We will make reasonable efforts to correct the address before the order is dispatched.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

10. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible.

Please provide:

  • Your order number;

  • A description of the problem; and

  • Photographs of the product or packaging where appropriate.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer rights.

11. Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the delivery destination, product, order, or available shipping method.

12. Customs and Import Charges

For international deliveries, customs duties, import taxes, or other charges may apply depending on the destination country and applicable regulations.

Where applicable, customers may be responsible for charges imposed by the destination country's customs authorities.

Customs processing may also affect the estimated delivery time.

13. Contact Us

If you have any questions about shipping or delivery, please contact us:

CIARAN CHRISTIE LTD

PO Box 24072
SC544646: Companies House Default Address
Edinburgh
EH3 1FD
United Kingdom

Email: support@ciaranchristie.com
Phone: +44 7882521969

We will be happy to assist you with questions regarding your order, delivery status, tracking, or shipping.

Delivery Summary

Delivery stage Estimated time
Order cut-off 5:00 AM GMT
Handling time 1–3 business days
Transit time 3–8 business days
Total estimated delivery 4–11 business days
Processing days Monday–Friday
Transit days Monday–Friday
Delivery location Customer's address

Please note: The 4–11 business day timeframe above is based directly on the delivery settings shown in your screenshot. Actual delivery may vary depending on the customer's location and circumstances affecting the carrier.