Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.
How to Start a Return
To start a return, please contact us at :
Please include your order number and details of the item you wish to return.
Important: Returns must be requested and approved before you send an item back to us.
Once your return request has been accepted, we will provide you with the applicable return instructions and, where applicable, a return shipping label.
Return address:
CIARAN CHRISTIE LTD, Annadale, Mossbank, Shetland, Scotland ZE2 9RB, United Kingdom
Please do not send products to our registered business address unless we specifically instruct you to do so.
You can always contact us at support@ciaranchristie.com if you have any questions regarding returns.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item is defective, damaged, or you received the wrong item, please contact us as soon as possible at:
Please provide your order number and, where appropriate, photographs showing the issue.
We will review the issue and work with you to find an appropriate resolution.
Exceptions / Non-Returnable Items
Certain types of products may not be eligible for return, including:
- Perishable goods, such as food, flowers, or plants;
- Custom-made, personalised, or specially ordered products;
- Personal care or beauty products where applicable;
- Hazardous materials;
- Flammable liquids or gases;
- Other products that are not eligible for return under applicable law.
Please contact us before purchasing if you have questions about whether a particular product is eligible for return.
Sale items and gift cards may also be subject to specific return restrictions, where permitted by applicable law.
Nothing in this policy affects any mandatory consumer rights that cannot legally be excluded.
Exchanges
If you would like to exchange an item, please contact us at:
Where an exchange is available, we will provide instructions for returning the original product.
Depending on product availability, the fastest way to obtain a different product or variant may be to return the original item and, once the return has been accepted, place a new order.
European Union 14-Day Cooling-Off Period
If your merchandise is being shipped to a customer in the European Union, you generally have the right to cancel or return your order within 14 days, for any reason and without providing a justification, subject to applicable legal exceptions.
The cancellation period generally begins when you receive the goods.
Where applicable, returned products should be in the same condition in which they were received, with reasonable care taken during handling.
This statutory right is separate from our voluntary 30-day return policy and does not affect any consumer rights that cannot legally be excluded.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If your refund is approved, we will issue the refund to your original payment method within 10 business days.
Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at:
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
CIARAN CHRISTIE LTD
ANNADALE MOSSBANK
SHETLAND
SCOTLAND ZE2 9RB
United Kingdom
Phone: +44 7882521969
Email: support@ciaranchristie.com
Customer Service Hours:
Monday to Friday: 09:00 AM – 5:00 PM GMT (London)